Asking questions is vital to any development process. At the most fundamental level in eLearning development, you have to ask who your audience is, what goals you want to accomplish, and how your team is going to create the training. Simply put, you can’t create anything cool without asking questions like these.
In our line of work, there are lots of fun decisions to make, creative approaches to consider, and opinions to evaluate. Luckily, a good vendor lives for questions. (We love asking questions too.) So make a list and fire away!
To help you out, here are a few things to consider when thinking up effective questions when you’re in need of training.
When you’re looking for an eLearning vendor, many things may need to be defined. You want to ask potential vendors how they work, what they specialize in, and how they plan to help you succeed. Specifically, you might ask them things like:
What does your typical process look like?
What makes your services more valuable than those of your competitors?
Why are you the best vendor to meet our specific needs?
Once you have found your ideal eLearning vendor, set up some brainstorming meetings to posit broad, open-ended questions, just to see where the conversation goes. You chose eLearning for a reason, so explore what that reason is. Ask the vendor what stands out about your needs, and share perspectives on the state of those needs. Look at what you’re trying to teach people, and openly question how it relates to your values as a company. How will the people you’re trying to reach feel about sitting down in front of this course? How do you want them to feel, and what do you want them to know, when they’re done? Your vendor’s team is going to think about who your audience is and try to get into their heads. Why not join them?
It might seem like these are “stupid” questions because they aren’t necessarily technical or directed at any specific developmental stages. But that’s the beauty of them. Instead of going straight to familiar or expected methods, take a broader view. Focus on curiosity, emotion, creativity. Doing so early on gives the team permission to aim high and aspire wide.