When you set out to select an e-learning vendor, you have expectations. They most likely boil down wanting a high-quality training solution that's delivered on time and on budget. Yeah, there are a lot of other important qualities to consider when selecting the right vendor, but these basics are simple, old-fashioned customer service.
Over the years, we've been called in by clients to clean up the mess left behind by other vendors. This happens more often than you may think. Or maybe you've been a victim of an e-learning vendor's shortcomings and know exactly what we're talking about.
For example, there's the vendor that doesn't let you make any edits, ever.
Or maybe you've worked with a vendor whose solutions turned out to be just a little too...innovative.
Perhaps the worst, though, is a vendor who completely abandons you in your time of need.
Funny not funny, right? Your e-learning vendor should be your partner, from the first design iteration to final delivery. If you're working with a company that's any less than that, give us a call. We treat vendor shock.