When training a team, you need your employees to not only learn what to do, but also how to do it together. Of course, when a new employee joins your organization, group training isn’t always an option. Even if it is, a team-building exercise in a conference room or communal area isn’t necessarily going reflect the day-to-day tasks faced by your team. How can individual training prepare a learner for the needs of a cooperative workplace, where the choices he or she makes affect (and are affected by) his or her coworkers? Believe it or not, a custom e-learning course is the ideal solution for team-based training. Let’s take a look at a few reasons why.
1. IT PRESENTS YOUR WORKPLACE IN A WAY THAT MAKES IT COME ALIVE.
Your organization has its own personality: a collection of sights, sounds, language, and roles that make working there unique. E-learning business or retail simulations take these distinctive aspects and bring them to life in a way that no other media can. Why give employees lifeless training films, a bland handbook, stiff role-plays, or a droning seminar when you can drop them right into the action of a virtual environment that’s just like where they’ll be working every day? Whether you’re a bank teller or a sandwich server, a clothing store associate or wireless sales representative, e-learning grounds your training in a way that makes it easier to remember and simpler to apply in the real world.
2. IT OFFERS TEAM-BASED SCENARIOS AND CUSTOM CHARACTERS DESIGNED TO TEACH KEY BEHAVIORS.
Chances are, there are certain challenges that new employees consistently face. Direct interaction with a simulation provides learners with opportunities to apply the correct behavior. This can be applied to any team interaction: coaching workers to follow a sometimes-neglected procedure, responding to a common customer issue, or resolving a disagreement between associates. Whatever pain points you’re seeking to ease or knowledge gaps you want to close, learners should encounter keenly devised characters and situations designed to address real-world demands in your workplace.
3. IT PROVIDES A SAFE ENVIRONMENT TO MAKE AND LEARN FROM MISTAKES.
Part of understanding the “why” behind workplace procedures is witnessing the consequences of misapplying them. This can be challenging to convey in an active way—and certainly not something you’d like to have occur in your actual workplace. In courses such as Walmart’s Leader-2-Leader Business Simulation and the Buffalo Wild Wings: Core Values Business Simulator, learners can see their choices play out both as in-game action and through performance meters and scoring metrics. If points are dropping or meters are dipping into the red, if customers are getting testy or associates are getting frustrated, constructive feedback helps steer learners in the right direction, guiding them toward becoming a high-performing team member—without ever having these mistakes play out in a live team situation.
E-learning offers the best of all worlds when it comes to training for teamwork. While coursework can be done individually, it still suceeeds in instilling an awareness of the larger organization. E-learning provides an engaging sensory experience that feels grounded in reality without actually taking over your physical workplace. Custom characters and scenarios target the key behaviors all team members will need to apply. It’s a safe place to learn the benefits of proper actions and the consequences of mistakes.