Today I want to talk to a special group of you in the training world: those of you creating training for a high-turnover role that's busy, possibly overworked, probably underpaid, and is the front-line ambassador for your brand. While this description applies to much of the service industry, it's particularly apt for retail.Believe it or not, performance-based training is ideal for the retail setting, and a growing number of our clients are already using it to improve customer service, increase sales, and improve retention. To find out who's doing it, how it works, why it saves money, check out our free download: Revamping Retail with Performance-Based Training. Our guide also goes over the technology requirements (yes, you can deploy an e-learning solution without dedicated computers for all of your hourly employees) and gives you benefits of performance-based training that your stakeholders are sure to love.
If you don't work in retail but just want to know what the heck performance-based training entails, that's ok too.